We ship all over the world from the UK. Shipping costs will apply, and will be added at checkout. See all shipping information here.

All Crates are made on demand. Please allow up to 10 working days for production time, then an additional 2-7 days for shipping, depending on your location.

Read more about Shipping & Production times here.

Shipping costs are not included in the subscription cost. Shipping and taxes (if applicable) will be calculated at checkout based on your location.

Due to the nature of on-demand manufacturing, your subscriptions will be treated separately and you will be charged shipping on both crates that month.

Your discount will be sent via email, to the email you subscribed with, within 2 working days of your order. If you have not received your welcome email please check your spam folder, or contact us here.

Every code is exclusive to that month. You will receive the next month’s code within the first two working days of the month.

Your 20% discount code will apply to all paints and brushes offered on Only-games, and to both of the Creators featured that month.

No, your 20% off will not be applied automatically. You will need to apply the discount code at checkout.

It is not stackable on top of other discount codes. It will combine with automatic discounts, such as automatic free shipping on orders over £60.

Please be aware the Masterclass may not be available on the 1st of the month. We aim to send out Masterclasses by the end of the calendar month.

You will receive the Masterclass via email during the month.

Two Thin Coats will produce a masterclass featuring one of the 6 models featured that month. The model will either be from the Sci-Fi or the Fantasy crate. 

Please note: although the class may feature a model you haven’t ordered, it will still contain valuable painting tips for you to try out!

Yes, your subscription will auto-renew on the 1st of the month, regardless of the date you subscribed.

You can cancel your subscription in My Account > My Subscriptions.

Keep track of your Crates subscriptions in My Account > My Subscriptions.

If you want to change your address you need to let us know here. You should also change your address in Settings > My Adresses.

Every month brings you a crate of 3 surprise minis! They will either be fantasy or sc-fi themed, depending on the crate you subscribed to.

Unfortunately we do not offer a combined crate at this time.

If you have any questions or feedback please contact us here.